Refund policy

Return Policy

 

RETURNS & EXCHANGES

We offer returns on eligible items in new, unworn, unaltered, and unwashed condition within 7 calendar days of the delivery date.

To be eligible for a return, items must be returned with original tags attached and free of wear, odors, stains, or damage.

Return Options

A) Store Credit
Receive store credit for the full amount paid for the item(s), minus the prepaid return shipping label fee.
Store credit never expires and can be used toward any future purchase.

B) Refund to Original Payment Method
Refunds may be issued to the original payment method, minus a 12% processing fee and the prepaid return shipping label fee.

INTERNATIONAL RETURNS

International returns follow the same return guidelines as domestic orders; however, all international return shipping costs are the responsibility of the customer. We are unable to provide prepaid return labels for international orders.

Please note: duties, taxes, and original shipping fees are non-refundable.

STORE CREDIT & REFUNDS

Once your return is received and approved, please allow 4–6 business days for processing.

  • Store credit is applied to your customer account and never expires.

  • Store credit will automatically apply at checkout if available, but you may choose not to use it.

  • Shopify does not allow store credit and promotional discount codes to be used together.

Refunds are issued to the original payment method(s).
If multiple payment methods were used, refunds will be issued proportionally.

RETURN FEES

A 12% processing fee applies under the following circumstances:

  • Refunds issued to original payment method

  • Returns where store credit was used as payment

  • Returns postmarked more than 7 days after the return label is issued

This fee helps offset processing, handling, and transaction costs.

FINAL SALE ITEMS

The following items are final sale and are not eligible for return or exchange:

  • Items marked Final Sale in the product description

  • Items purchased during storewide or promotional sales (25% off or more)

  • Items purchased from the Sale or As-Is sections

ITEMS NOT ELIGIBLE FOR RETURN

The following items cannot be returned:

  • Accessories (bags, jewelry, hats, etc.) — shoes are the only exception

  • Swimwear

  • Bodysuits, and bodywear

Shoes

Shoes are eligible for store credit only.
Please try shoes on indoors on a carpeted surface.
Shoes showing signs of wear may incur up to a 50% restocking fee.

GIFT CARDS

Gift cards are non-refundable and cannot be canceled.

ORDER CANCELLATIONS

Orders cannot be canceled once placed.
If you accidentally ordered the wrong size or color, please contact us before your order ships, and we will do our best to accommodate if inventory allows.

DEFECTIVE OR DAMAGED ITEMS

All items are carefully inspected prior to shipment. If you receive a damaged or defective item, please submit photos through our return portal for review.

Normal wear and tear is not considered a defect, including:

  • Damage from trying on items that are too small

  • Makeup stains, odors, or stretched seams

Items returned in worn or damaged condition may be subject to a minimum 50% restocking fee or refusal at our discretion.

UNAPPROVED RETURNS

Returns sent without approval or items not included in the original return request:

  • May be subject to a minimum 50% restocking fee

  • Will be issued store credit only

  • May be refused or returned to sender

Additional shipping charges incurred due to unauthorized items will be the customer’s responsibility.